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THE PROPER WAY TO RESIGN
By Bill Radin

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Congratulations. You’ve accepted a
new job.
Now take a deep breath and prepare
yourself for the challenge ahead. Even though you may be
floating on cloud nine now, there are a lot of emotional and
logistical hurdles yet to clear.
As you’ve already learned, the
job-changing process arouses all sorts of feelings. During the
transitional phase that begins with your acceptance of an offer
and ends a month or two after you’ve started your new
position, the emotional limbo you’ll experience will be
especially acute.
Why? Because suddenly, the reality
kicks in. After all this time, the changes you’ve been
contemplating are actually going to happen.
This jolting realization will be
followed by a sense of guilt. Oh, my God, you tell
yourself. I’ve been cheating on my present employer. Having
an affair is one thing -- but divorce? I never knew it would
come to this!
Then the fear of reprisal begins.
My
boss is gonna kill me, I just know it. He’s really gonna make
me suffer.
And if the fear of guilt and reprisal
don’t give you enough to worry about, consider the buyer’s
remorse you’ll probably feel. What if I made a mistake?
you
ask yourself. I’m gonna ruin my life. Aaauuuggghhh!
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Don’t Let the Demons Get You
Down
Relax. Everyone who changes jobs is
plagued by these demons, to a greater or lesser degree. It’s
only natural.
But rather than dwell on the past,
imagine for a moment that you’re in your new job. Isn’t this
great? Think of all the changes you’re making, and how your
new life is a huge improvement compared to what you had before.
Think of the new people you’re meeting, the new skills you’re
acquiring, and the new opportunities you have to advance your
career.
Now, are you going to let your fears
unravel everything you’ve accomplished in the way of
self-evaluation, planning, resume writing, interviewing, and
putting a deal together? No way. You’re not the type of person
who’s going to allow cold feet to put the chill on changing
jobs. You’re a person of action, and you seize the moment. You
know that those who back away from golden opportunities may
never get another chance.
Self-affirmations like these can do
wonders for maintaining your positive energy and high
self-esteem. And by projecting all the beneficial aspects of
your new job into the present tense, you’ll ward off the
demons that can distort your judgment, and make you vulnerable
to a counteroffer attempt.
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Considering the Counteroffer
Of course, if your motivation for
getting a job offer was to position yourself for a counteroffer,
then you’re in the catbird’s seat -- you can’t lose either
way.
Or can you? Some employment experts
point out that accepting a counteroffer is the equivalent of
career suicide.
According to Paul Hawkinson,
publisher of The Fordyce Letter, your acceptance of a
counteroffer could very well blow up in your face.
Here’s how. Let’s say you
announce your plans to leave your current job. This, in effect,
blackmails your boss, who makes you a counteroffer only to keep
you until he can find your replacement, at which point you’re
dropped like a hot potato. In the meantime, the trusting
relationship you’ve enjoyed with your current supervisors and
peers abruptly ends, and your loyalty becomes forever suspect.
Is this sort of scenario accurate? I
guess it depends. My experience has been mixed. That is, some of
the candidates I’ve known who’ve accepted counteroffers have
remained at their old jobs for years, and have smoothed over
whatever difficulties caused their split in the first place.
It’s precisely for this reason that
I’m so cautious when I work with currently employed job
seekers. I want to feel confident that their motives are pure
before we both invest a lot of time and energy in testing the
market.
However, there’s a lot of evidence
to support the theory that candidates who accept counteroffers
become damaged goods once they’ve been herded back into the
fold.
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Here Come the Three Stages
If your intention to make a change is
sincere, and a counteroffer by your current company won’t
change your decision to leave, you should still keep up your
guard. A counteroffer attempt can be potentially devastating,
both on a personal and professional level. Unless you know how
to diffuse your current employer’s retaliation against your
resignation, you may end up psychologically wounded, or right
back at the job you wanted to leave.
The best way to shield yourself from
the inevitable mixture of emotions surrounding the act of
submitting your resignation is to remember that employers follow
a predictable, three-stage pattern when faced with a
resignation:
[1] They’ll be in shock.
"You sure picked a fine time to leave! Who’s going
to finish the project we started?"
The implication is that you’re
irreplaceable. They might as well ask, "How will we ever
get the work done without you?"
To answer this assertion, you can
reply, "If I were run over by a truck on my way to work
tomorrow, I feel that somehow, this company would survive."
[2] They’ll start to probe.
"Who’s the new company? What sort of position did
you accept? What are they paying you?"
Here you must be careful not to
disclose too much information, or appear too enthusiastic.
Otherwise, you run the risk of feeding your current employer
with ammunition he can use against you later, such as, "I’ve
heard some pretty terrible things about your new company"
or, "They’ll make everything look great until you
actually get there. Then you’ll see what a sweat shop that
place really is."
[3] They’ll make you an offer
to try and keep you from leaving. "You know that
raise you and I were talking about a few months back? I
forgot to tell you: We were just getting it processed
yesterday."
To this you can respond, "Gee,
today you seem pretty concerned about my happiness and
well-being. Where were you yesterday, before I announced my
intention to resign?"
It may take several days for the
three stages to run their course, but believe me, sooner or
later, you’ll find yourself engaged in conversations similar
to these.
More than once, candidates have
called me after they’ve resigned, to tell me that their old
company followed the three-stage pattern exactly as I described
it. Not only were they prepared to diffuse the counteroffer
attempt, they found the whole sequence to be almost comical in
its predictability.
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How to Tactfully Resign
The first thing you need to consider
is the timing of your resignation. Since two weeks’ notice is
considered the norm, make sure your resignation properly
coincides with your start date at the new company.
You should always try to avoid an
extended start date. Even if your new job begins in 10 weeks,
don’t give 10 weeks’ notice; wait eight weeks and then give
two weeks’ notice. This way, you’ll protect yourself from
disaster, in the unlikely event your new company announces a
hiring freeze a month before you come on board.
And by staying at your old job for
only two weeks after you’ve announced your resignation, you
won’t be subjected to the envy, scorn, or feelings of
professional impotence that may result from your new role as a
lame-duck employee.
Some companies will make your exit
plans for you. I placed a candidate once whose employer had the
security guard escort him out of the building the moment he
announced his intention to go to work for a direct competitor.
Fortunately, he was still given two weeks’ pay.
Your resignation should be handled in
person, preferably on a Friday afternoon. Ask your direct
supervisor if you can speak with him privately in his office.
When you announce your intention to resign, you should also hand
your supervisor a letter which states your last date of
employment with the company. Let him know that you’ve enjoyed
working with him, but that an opportunity came along that you
couldn’t pass up, and that your decision to leave was made
carefully, and doesn’t reflect any negative feelings you have
toward the company or the staff.
You should also add that your
decision is final, and that you would prefer not to be made a
counteroffer, since you wouldn’t want your refusal to accept
more money to appear as a personal affront.
Let your supervisor know that you
appreciate all the company’s done for you; and that you’ll
do everything in your power to make your departure as smooth and
painless as possible.
Finally, ask if there’s anything
you can do during the transition period over the next two weeks,
such as help train your successor, tie up loose ends, or
delegate tasks.
Keep your resignation letter short,
simple, and to the point. There’s no need to go into detail
about your new job, or what led to your decision to leave. If
these issues are important to your old employer, he’ll
schedule an exit interview for you, at which time you can hash
out your differences ad infinitum.
Make sure to provide a carbon copy or
photocopy of your resignation letter for your company’s
personnel file. This way, the circumstances surrounding your
resignation will be well documented for future reference.
In all likelihood, the human resource
staff will want to meet with you to process your departure
papers, or cover any questions you may have concerning the
transfer of your medical insurance or retirement benefits.
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Relocation Specialists
Now that you’ve gotten your
resignation out of the way, you need to shift your attention to
the new company.
If a relocation is required, and you
haven’t done your house hunting, let me make a suggestion.
Work with a relocation specialist, to give you a hand in finding
a place to live in your new city or town.
Relocation specialists are brokers
who make their living by matching candidates and locations,
similar to the way recruiters match candidates and employers.
Relocation specialists will interview
you and your spouse (or significant other). Once they discover
your housing and lifestyle needs, they’ll refer you to
Realtors who are familiar with the local communities that
satisfy your needs. Relocation specialists receive a commission
or finder’s fee from the Realtor, once a property is sold.
There’s no charge to you or your new employer.
Often, relocation specialists will be
able to prequalify you for a mortgage loan, or refer you to an
amenable mortgage broker or lending institution.
Relocation specialists can also be
good at handling unusual situations. For example, a relocation
specialist I was working with a few years ago was able to help a
candidate’s wife transfer her teaching credential from
California to Michigan. Without the transfer, the candidate
wouldn’t have been able to accept my client company’s offer.
In another instance, a relocation
specialist was able to pinpoint the exact housing needs of a
candidate and his wife, show them the perfect property, qualify
them, and arrange a 5-percent down mortgage loan with a bank --
all in one morning. That afternoon, the candidate went to his
final interview with my client company and accepted their offer,
secure in the knowledge that his relocation wouldn’t be a
problem.
If your new company has a relocation
specialist on staff, fine. If not, ask for a recommendation.
Your relocation is too important to leave to chance, or entrust
to a randomly selected real estate agent. In the event you’re
unable to find an independent relocation specialist, you can
probably hook up with a realtor who works mainly with executive
corporate transfers. Century 21, for example, does an
outstanding job of matching out-of-town buyers with desirable,
local properties.
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Culture Shock and Task
Clarity
At last, you’ve arrived! Welcome
aboard.
In the beginning, your new job may
seem overwhelming. After all, there are new people to meet, new
systems to learn, new schedules to keep, and new personalities
to adjust to. In many ways, culture shock might be the best way
to describe your first week.
The real key to early success with
your new company boils down to the issue of task clarity. Task
clarity refers not to your ability to do a certain job, but to
your understanding of how the job’s defined.
Task clarity is dependent upon the
quality of communication between you and the person assigning
the task. Any breakdown of task clarity will result in
frustration or poor performance, or worse.
To illustrate, let me tell you the
story of John, a technical writer I placed with a high tech
client company in California. Three weeks after John started in
his new position, I called to ask him how everything was going.
"Fine," he answered.
"They love me here. I’ve completed the documentation on
everything they’ve assigned me."
Later that day, I placed a call to
John’s boss, expecting him to heap praise on me for my
recruiting genius. Boy, was I in for a surprise!
"Bill, I’m afraid I have some
bad news for you," said the manager. "I’m going to
fire John this afternoon. It looks like we’ll have to start
the search all over again."
"Really?" I was stunned.
"What seems to be the problem?"
"John hasn’t produced any of
the documentation we need for our customers, and we have to get
the work done to meet our deadline. If John can’t do the work,
I’ll have to find someone who can."
"That’s odd," I said.
"I talked to John this morning and he’s under the
impression that the documentation he’s producing is exactly
what you asked for. When was the last time the two of you sat
down to discuss his assignment?"
"Oh gosh," replied the
manager, "it must have been about three weeks ago, right
after he started to work here."
"Well then, let me make a
suggestion. The two of you should talk this through, because
there’s obviously been a communication breakdown. As far as
John’s concerned, he’s doing a terrific job based on his
perception of the assignment."
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Changing Jobs: A New Beginning
A simple failure to communicate the
task clearly in the beginning had almost resulted in John’s
termination three weeks after he started his new job.
Fortunately, we were all able to
dodge a bullet. After my call to the employer, John and his boss
sat down to discuss the project. The assignment was quickly
clarified, and John went on to complete the documentation needed
to meet the deadline.
John was lucky that my intervention
helped save his job.
If you’re working with a recruiter,
make sure he or she keeps in touch with the company, to monitor
your progress.
You owe it to your career to sharpen
your task clarity. Ask for a weekly review for the first month
or so of your employment, and try not to let things get set on
automatic pilot, especially in the beginning.
With a little bit of planning, it’s
possible to make a smooth transition from one job to the next
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Staff Resources Inc. |
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P.O. Box 4557
Rock Hill, SC
29732-6557 |
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803-366-0500
Fax: 803-366-1021
sri@srijobs.com |
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